We frequently bundle extended warranty coverage with our computers. The warranty does add to the purchase price; however, repairs are expensive, and we strongly advocate that a good warranty pays for itself (sometimes several times) over the life of your computer.
Warranty terms are set by the manufacturer, and you deal directly with them for claims. Not all warranties are equal: for example, some cover accidental damage and some do not. It's a good idea to familiarize yourself with the terms of your warranty when you make your purchase.
Showcase offers a limited selection of MacBook models with a standard 1-year warranty. If you purchase one of these models, you can extend your coverage with the AppleCare Protection Plan anytime during the first year you own the machine.
If you choose an Apple computer with a 3-year AppleCare Protection Plan included, you are auto-enrolled for the warranty. Check the status of your warranty using Apple's Online Service Assistant. You will need your serial number; be sure to remove the leading "s" character from the serial number if referencing from your receipt. Please note: It may take up to four weeks from time of purchase for the warranty coverage to appear on the website.
If the expiration date is not correct, follow the links to update the warranty information or contact Support for Education at 1-800-800-2775. You will receive a confirmation email when the process is completed.
Apple warranties are associated with the computer serial number. Any authorized Apple repair center (international coverage) should have access to your warranty history.
You can also purchase AppleCare+ with your iPad to extend your coverage. AppleCare+ offers 2 years of technical support and hardware repair with up to 2 incidents of accidental damage (including cracked screens and water damage) for a $49 deductible.
AppleCare+ must be purchased within 30 days of the date you bought your new iPad. If you did not purchase AppleCare+ with your iPad from Showcase, you may purchase it at any time during the 30-day period from an Apple Retail Store. To buy AppleCare+ at an Apple Retail Store, a Specialist will first need to verify your iPad purchase date and confirm that your iPad has no pre-existing damage.
When you buy a Dell computer that includes a multiple-year warranty from us, you are auto-enrolled for the warranty; however, U-M is still technically the owner of the computer until after you submit a Transfer of Ownership form.
You may need to wait five or more business days after submitting the form for warranty information to be updated online. Contact Dell Technical Support at 1-866-243-9297 or via realtime chat if updates are not reflected in that time. You can check the status of your warranty on Dell's Support page.
HP computers sold at the Computer Showcase do include a 3-year HP Care Pack with accidental damage protection; however, you must transfer registration to your name. We recommend that you do this immediately; until you do, your HP is registered to the Computer Showcase.
Upon completion of the HP Care Pack registration process, you will receive a confirmation email* verifying that your HP Care Pack was successfully registered. Please retain a copy of this confirmation email; you will need the information if you have to invoke your warranty. Check the expiration date of your warranty on the HP Support page.
*Important Note: If you do not receive a message, it is possible that your email security settings (SPAM filters) are preventing HP messages from reaching your inbox. Please check for these messages in your junk, bulk, unknown or trash folders.
To register your Samsung product:
Via Safeware Protection Plans, we offer:
Buyers must complete an online registration process to attach this warranty to their new device. We strongly recommend that the Safeware coverage be purchased on the same transaction as the new computer. Coverage is limited to cost of the computer at time of purchase.
Our repair service can assist with any device carrying a Safeware warranty.
More information about Safeware can be found at the Safeware website.
Apple shoppers: Adding Safeware to a Mac with 3-year AppleCare will augment coverage by attaching 4 years of accidental damage to the computer. It is also an excellent option for anyone purchasing a Mac with 1-year AppleCare.
PC shoppers: All of our laptops currently come with 3-year warranties that include accidental damage, so adding Safeware may not be cost-effective. However, this warranty would provide a 4th year of protection.
What is covered: